Careers with Phzio

Phzio started as an idea to enable Physical Therapists with better access to their patients. We believe that if PTs have line-of-sight to their patients wherever they are, then the PTs are going to create better outcomes for their patients. When access is limited, so are the results. The Physical Therapy industry has always been able to get results for patients when they have been able to have more control over compliance.

Historically, the industry has been racked with pressure coming from lowering reimbursements and increasing costs. To address this, we decided to define a model of Telehealth for Physical Therapy that:
● Creates reliable outcomes
● Extends the reach of the Clinic
● Delivers higher Patient compliance rates

Position Overview:
Phzio is seeking a talented resource to support our current system and help lead us forward. You will use the existing application as a blueprint for building out a framework that will allow for better team development, continuous integration, automated testing, and distributed code deployment.

Applicant Profile
The ideal applicant has a range of experience with scalable solutions for custom applications. While familiar with PHP frameworks, the applicant is comfortable working without frameworks and has proficiency with migrating traditional PHP projects to framework models. Experience in or managing development teams is a significant advantage.

Skills requirements (Mandatory Skills)
Please ensure your CV matches these skills. We will only give consideration to applicants who can clearly demonstrate their experience.

● 1 year of experience with AWS services
● EC2, RDS deployment and management
● Network management: VPC, Route53, Security Groups
● PHP development (2 years)
● Demonstrated ability to develop outside of frameworks like Laravel
● Knowledge of PSR standards for development

● Composer and service integration experience (esp. AWS and Google services)
● jQuery, ES6, Bootstrap v4, SASS, and HTTP/2 standards
● Fluent in English (first-language preferred) as you will be required to write content for the application and to document solutions, communicate with an English-speaking team

Valued Experience
● Excellent communication skills and ability to plan and develop solutions from broadly scoped requirements
● Experience with Laravel or other PHP frameworks
● WebRTC: user media, WebSockets, PeerConnection, TURN and STUN for ICE
● AWS Services:
● Network management: ALB, IAM, routes, gateways, and peering connections
● Any experience with CloudFront, SES, SNS, CodeDeploy, Lambda, auto-scaling
and/or resource management
● HIPAA/PIPEDA standards and recommendations
● Video transcoding solutions (development or integration)
● Team Development
● Working in or managing Agile teams (SCRUM or other)
● CI architecture including setting up and managing GitHub projects for team
development
● Docker and container management such as Travis-CI
● Front-end frameworks: React, Angular, or Vue (assessment of when to use and why)
● Scaling solutions for geographically dispersed application components and storage
● Node.js: working with NPM, server application development
● REST API service development
● Memcache/Redis deployment, integration and management
● BA in Computer Science or applicable experience.

Please reply with resume and cover letter/email
Questions
1. Do you reside in Ottawa?
2. Do you have two year of concurrent PHP experience within the past 3 years?
3. Do you have a minimum two combined years of RDS (preferably MySQL) management experience in the past 5 years?
4. Do you have at least one year of combined front-end (JavaScript, CSS, HTML, framework) experience in the past two years?
5. Are you fluent in English?

If you have other questions about the role, please direct them to Myles Martin:
mmartin@phzio.com

Reporting to the Chief Operating Officer, the Customer Success Representative is primarily responsible for being a representative of Phzio and providing prompt and efficient support to our clients and internal stakeholders.

Key Responsibilities  

• Become an expert on Phzio’s TeleRehab Physiotherapy Platform. 
• Provide remote technical phone and email support in English and French required
• Experience in a Chrome environment 
• Learning our Phzio Platform 
• Supporting patients and providers in troubleshooting / accessing our platform and their appointments 
• Provide prompt and courteous support 
• Experience with a Support ticketing platform (any) 
• Platform testing as required 

Qualifications and Skills  

• High level of comfort with modern web-based technologies. 
• Good technical skills in IOS and Windows environments
• Prior experience in a support role 
• Excellent oral and written communication skills in English and French 
• Demonstrated ability to take initiative, work independently and as part of a team.  
• Ability to handle sensitive information in a professional and confidential manner.  
• Ability to work in a fast-paced, high-pressure environment.  
• Prior experience in a start-up environment is an asset.

If you have other questions about the role, please direct them to Myles Martin:
mmartin@phzio.com

We are seeking a Customer Success Representative to work with our CS team to provide a supportive Customer Success experience for our Patient and Physiotherapist ecosystem.

Duties will include:
● Learn and understand the Phzio Platform
● Work with the CS team on MSK360 initiatives
● Work with the CS Team to provide a positive experience on the Phzio platform for patients and providers
● Provide support as required
● Schedule and book patients and report appointments to Carriers and Physiotherapist’s
● Conduct Test chats with patients
● Provide prompt turnaround of requests for documentation and status updates.
● Work with Client Success team members on various initiatives
● Other duties as required
Requirements:
● Bilingual – French and English – written and spoken
● Previous experience with phone-based Customer Support
● Solid computer skills – Good understanding of technology, Mac, Windows, IOS, Chrome, and how to navigate these.
● Experience working in a similar Healthcare environment a plus but not mandatory
● Daytime shifts – Monday to Friday 37.5 hr week (We provide support from 8am EST – 6:30pm EST)

If you have other questions about the role, please direct them to Myles Martin:
mmartin@phzio.com

MSK360 (msk360.ca) is a therapeutic health portal focused on injury prevention, early intervention, and care. The platform currently enables Physiotherapists, Athletic Therapists, and Ergonomists to conduct virtual healthcare visits with plan members. The platform is currently used by some of Canada’s largest employers and universities.

We are expanding to add strength & conditioning programs as well as virtual personal trainers.  We are seeking fitness models in the Ottawa/Gatineau region, with experience in exercise routines or individuals with a background in personal training and the development of personal training programs.  We will be filming exercises and routines that will be used to support on-demand access for clients as well as to support one-on-one and group training sessions.

Expected Availability: 4-5 hours segments (schedules are flexible)
Number of positions: 10+
Hourly Pay Rate: $50hr

Applicants can submit the following:
●    Overview of your physical training experience
●     Samples of prior video work you have done (if available)
●     Social media post/channel links relating to fitness
●     Other details you feel are relevant
●     Categories include bodyweight exercise, dance exercise, stretching, yoga, kin stretch, resistance training, HIIT, compound exercises, others.

Send your details to the below address:
fitness@phzio.com
If you have other questions about the role, please direct them to Myles Martin:
mmartin@phzio.com

Samples of past therapeutic exercises and programs we developed:
CARS & Yoga

Exercise Ball Routine for Core Strength

Foam Roll Routine for Upper Body